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Software Upgrade
Tool For Windows XP Operating System
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This Upgrade Tool will Only Function
on Operating Systems Running x32 bit Microsoft Windows
XP ( Home or Professional) w/Service Pack 2 (SP2) or
above.
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IMPORTANT INFORMATION
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The Upgrade Process Will Erase
ALL User Data From The Device.
Please
Ensure that All Critical Information has Been Backed
Up Before Applying this
Upgrade.
Any installed programs and/or updates
will need to be re-installed after applying this upgrade.
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Update
Process Overview
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- Installation Of Microsoft ActiveSync 4.5
- Backup Data from the SCH-i910 to the Computer
Using ActiveSync 4.5
- Downloading of the Software Upgrade
to the Phone
- Verification of the Phone's Software Version
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Step
One: Install Microsoft ActiveSync V4.5 On The Computer
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For information on installing ActiveSync, Please
Refer to the Following Article: NOTE: Please allow Pop-ups on this
Page. The Link below will Open in a New Window.
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Step
Two: Backup Data From The SCH-i910
To The Computer Using ActiveSync 4.5
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- Attach the USB cable from the computer to the handset. You
may see notifications indicating device driver installation.
This is normal.
- If not previously done, create a standard partnership between
the computer and the SCH-i910.
- Select the items you wish to backup, and then allow the
synchronization to complete.
- When synchronization is complete and the selected data has
been verified to have been successfully synchronized into Microsoft
Outlook, Continue to step three.
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If you utilize File Encryption on the handset,
please ensure data is relocated off the device and card
to a desktop PC. Otherwise, there is no way to recover
the cipher key after the flash thus your data can no
longer be read.
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Step
Three: Begin Software Update
Process
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- Please close all open programs.
- Start the Upgrade Software by double clicking the SCH-i910
User upgrade tool v1.0.5.3.
- Read over the EULA, accept the terms, and click Next.

- Please read “What You Need to Know” section and proceed
by clicking Continue.

- Please verify that all user data has been backed up and
proceed by clicking Continue.

- Since we have backed up all desired data previously, we
can continue with the update. Click Yes.

- The SCH-i910 is now being restarted. Once restarted the
Upgrade will begin automatically.

- The SCH-i910 ROM is being updated to CF03, actual upgrade
time will vary depending upon local conditions however
it may take up to 10 minutes to complete (Your
handset may be inoperable if you Disconnect /Power Off your
Handset or Stop the Upgrade Process while installation
is in progress).

- The upgrade has now been completed. Click on Finish
to terminate the Upgrade Tool. The SCH-i910 will automatically
reboot. At this time the handset should be synced with ActiveSync
4.5 to restore previously saved data.

If your device is turned
on successfully, all downloading procedures are nearly finished.
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Step
Four: Verifying The SCH-i910
Software Version
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After completion of the CF03 upgrade, please verify
the software on the phone is accurate.
- To check the software version on the handset, click
Start > Settings > System > Version
- The ROM version should show S:i910.10
V.CF03.20961
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Additional
Detailed Information Of Items Contained Within S/W Update
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Please see the condensed list below for details of some changes
found in this CF03 update for the SCH-i910.
- The latest Microsoft AKU Update 1.5.1.
- Enhanced zoom for Internet Explorer.
- Slight UI Modifications.
- Various additional improvements to improve handset function.
- Open Standalone LBS Supported and Performance Enhanced (This
may Support 3rd Party Applications).
- VZ Access Manager Supports Bluetooth Connection (SPP).
- Correction of memory shortage issues.
Below are some anticipated questions
about the upgrade
- Can The Upgrade Process Be Completed
Using Windows 7 Operating System?
- Currently, Windows 7 operating system is not supported.
- I Am Having Problems Using VZ Navigator After
Upgrading My SCH-i910.
- A new version (v4.1.5 build 220) of VZ Navigator has been released
for use with CF03 upgrade. Please perform steps outlined below to
update VZ Navigator to the newest version.
- Open the Main Menu.
- Open VZ Navigator.
- Select options.(Bottom right of screen)
- Select Check for Updates (If new update is available it
will automatically download).
- Is The Upgrade For My SCH-i910 Free
Of Charge?
- At this time, the upgrade is free for SCH-i910.
- How Long Will The Upgrade Be Available
For Free on My SCH-i910?
- Currently, there is no plan to remove the upgrade after
this initial release.
- If I Have Problems Upgrading My SCH-i910,
Can I Take It To My Local Verizon Wireless Store?
- Samsung Technical Care & Verizon Wireless are here
to help with the upgrade. Please contact 888-987-4357 or
866-788-9387 respectively.
- If I Decide I Do Not Like The Update
For My SCH-i910, Can I Reload (BJ28) Software?
- It is not recommended to regress backwards to a previous
software load. Any attempts to perform a regression
may render the handset inoperable.
- Can The Upgrade Process Be Completed
Using x64-bit Microsoft Operating Systems?
- Currently, the Upgrade Process is not compatible with
x64 bit Microsoft operating systems.
- What Can I Do If The Upgrade Tool
Cannot Establish A Communication With My Mobile Device?
- Ensure device is turned ON.
- Plug the USB cable into the computer and connect the
other end to the phone.
- You should see the ActiveSync connection icon.

- If the icon is grayed out or has an X on it. ActiveSync
has not detected your device.

- Change the ActiveSync connection settings.
- Open the connection settings menu.
- Open ActiveSync/Select File/Select Connection
Settings.
- Ensure a checkmark is located in the
box for Allow USB Connections.
- Troubleshooting
- If you cannot connect to ActiveSync
after performing the instructions above, please
try following the steps below.
- Remove the data cable from the phone and
reconnect it.
- Remove the data cable from the computer
and reconnect it into a different USB port.
- Power cycle the handset. (OFF/ON)
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