Samsung has released a software upgrade for the SCH-i760 which is recommended to be installed. This update includes an upgrade to Windows Mobile 6.1 and numerous enhancements/corrections. The update may take between 10-15 minutes to complete if the system is already set up.  

This upgrade contains several enhancements and features. Highlights are listed below.

• Microsoft Windows Mobile 6.1
• Windows Mobile 6.1 includes new features such as Threaded SMS, Domain Enrollment, and updated “Vista” looks.
• Several software fixes & enhancements have been applied . A detailed list of some of these updates can be found at the end of this FAQ.

* * * WARNING * * *

You will be unable to use the SCH-I760 during the upgrade process.

For information on installing WMDC, please refer to the following article:

NOTE:  Please allow Pop-ups on this page.  The link below will open in a new window.

• How Do I Install Windows Mobile Device Center For My Windows Mobile Device?

1. Double click SCH-i760 WM 6_1 Upgrade_Tool_For_Vista.exe.
2. Read over the EULA, accept the terms, and click Next



3. The Upgrade Tool will perform a system check for required software to perform the update.

Note: In the majority of case scenarios, the Samsung USB Modem Driver will need to be added to the PC. This is normal. If the drivers have already been added, proceed to “Step Three”.

4. The Upgrade Tool will now launch the installation program to install the drivers on the computer.



5. Please read and accept the Agreement, click Yes to continue.



6. Click Next to continue.



7. Click Finish. The computer will restart automatically and launch the Upgrade Tool upon bootup into Windows.

1. Minimize the Upgrade Tool. Verifying the Samsung Modem Driver installation is important to successfully update to Windows Mobile 6.1.



2. On the SCH-i760, press Start > Settings > System > Data Connection. Select As the modem through USB and press Ok.
3. Attach the USB cable from the computer to the handset. You may see notifications indicating device driver installation. This is normal.
4. Upon the completion of the install, click Start, and type in the search field devmgmt.msc and press Enter on the keyboard.  The image below indicates where to type in the command circled in red.



5. From The Device Manager window, click the + next to Modems and verify SAMSUNG Mobile Modem is listed.



6. Click the + next to Ports (COM & LPT) to verify that SAMSUNG Mobile Modem Diagnostic Serial Port (WDM) is listed.



7. Click the + next to Universal Serial Bus controllers to verify that SAMSUNG USB Composite Device is listed.



8. After verification of installation, close the Device Manager and disconnect the USB cable from the phone.

1. On the phone, press Start > Settings > System > Data Connection. Select Internal Data Call and press Ok.
2. Re-connect the phone to the USB cable (which should still be connected to the computer’s USB port).
3. If not previously done, create a standard partnership between the computer and the SCH-i760.
4. Select the items you wish to backup, and then allow the synchronization to complete.
5. When synchronization is complete and the selected data has been verified to have been successfully synchronized into Microsoft Outlook, disconnect the USB cable from the phone and power the phone off.

1. Please close all open programs except the Upgrade Tool and maximize that window.
2. Please acknowledge the instructions and proceed by clicking Continue.



3. Since we have backed up all desired data previously, we can continue with the update. Click Yes.



4. The Upgrade Tool is preparing to establish a connection with the handset.



5. The Upgrade Tool is in a “Ready State”. The Tool is preparing connection between the computer and the handset.



6. The Upgrade Tool has changed over to a “Detect State”. It will take a few moments to finalize the connection.



7. Please follow the onscreen instructions needed to start the upgrade procedure. USB connections should be unchecked in Windows Mobile Device Center and the handset reset per details below.



8. The SCH-i760 ROM is being updated (to BJ10) with a new image from to Windows Mobile 6.1. It will be a three part process. It will update the Eboot sector, PDA sector, and last the Phone sector. Actually downloading time will vary depending upon local conditions however it should take roughly 10-15 minutes to finish.







9. The upgrade has now been completed. Please re-enable support for USB connection in Windows Mobile Device Center to synchronize data back on the handset.  When that has been completed, click on the Finish to terminate the Upgrade Tool.

The SCH-I760 will automatically reboot when the update process has been completed.
If your device is turned on successfully, all downloading procedures are nearly finished.

After completion of the upgrade to Windows Mobile 6.1, let’s verify the software on the phone is accurate.

• To check the software version on the handset, click Start > Settings > System > Version
• Both the PDA and Phone versions should show S:i760.07 V .BJ10.

Please see the condensed list below for details of some changes found in this BD14 update for the SCH-i760.

• Microsoft Windows Mobile 6.1
• Popular features for WM6.1 include, threaded SMS, Domain Enrollment, and updated “Vista” looks.
• Modified internal modem software to improve network connectivity under certain conditions.
• Applied, several Bluetooth improvements (updated BT DUN profile, improved scanning)
• Applied, support for YouTube videos
• Applied, Qualcomm patch
• Fixed, memory leakage by replacing POOM API
• Fixed, notification malfunction under certain conditions
• Fixed, certain conditions prevented delivery of MMS

 Below are some anticipated questions about the upgrade

• Is The Upgrade For My SCH-i760 Windows Mobile 6 To Windows Mobile 6.1 Free Of Charge?
• At this time, the update is free for SCH-i760
• How Long Will The Upgrade Be Available For Free on My SCH-i760?
• Currently, there is no plan to remove the upgrade after this initial release.
• If I Have Problems Updating My SCH-i760, Can I Take It To My Local Verizon Wireless Store?
• Samsung Technical Care & Verizon Wireless are here to help with the upgrade. Please contact 888-987-4357 or 866-788-9387 respectively.
• If I Decide I Do Not Like The Update For My SCH-i760, Can I Reload The Old Windows Mobile 6 (AH08) Software?
• It is not recommended to regress backwards to a previous software load.  Any attempts to perform a regression may render the handset inoperable.
• Can I Use The SCH-i760 Upgrade Tool To Reflash My Handset When There Are Issues?
• The design of the Upgrade Tool is intended to serve a single purpose, to upgrade from Windows Mobile 6 to Windows Mobile 6.1 Once the handset has been upgraded to Windows Mobile 6.1, the tool will not permit a reflash.